Shipping & Returns

SHIPPING POLICY

House&Canvas currently ships to Canada and the United States.  All shipping is free for orders over $35 USD or $50 CAD.  Orders under the minimum will be charged a flat rate of $5.99 USD or $9.99 CAD.

Handling Time

For all in-stock items there is a 1-2 business day handling time.  Special orders may be subject to additional handling time.

Services Used

House&Canvas currently delivers to Canada and the United States (including Alaska and Hawaii). 

For packages in Canada our carrier is Canada Post.

For packages in the United States our carrier is USPS.

Shipping Time

Orders are shipped everyday, Monday to Friday, from the greater Toronto area in Canada.  You will receive a tracking number via email once your package is on it’s way.  Shipping times are based on the carrier’s estimate.

Canada Post:

Metro areas of QC, ON:  3-5 business days.

Metro areas of NL, NS, NB, PE, MB, SK, AB, BC:  4-8 business days.

Rural areas of QC, ON, NL, NS, NB, PE, MB, SK, AB, BC:  5-14 business days.

All areas of YT, NT, NU: 5-20 business days.

USPS:

USA: 3-8* business days.

*Some rural areas of the US may require additional shipping times.

Exceptions:

Marketplace Sites – Sites such as Amazon or Ebay have their own fulfilment centers and are responsible for handling shipping and returns.  All orders from sites fulfilled by a third party marketplace or website are subject to their rules and regulations regarding shipping.

Wholesalers – Are subject to the wholesale agreement.  Depending on location and size of the order the carriers used may vary, and may include transport by truck.

Retailers – All retailers are subject to the retail agreement.  Each order is evaluated by size and paired with an appropriate carrier or transport company.

RETURN POLICY

We are happy to accept unopened, unused, undamaged items for a refund within 30 days of your orders delivery day. Items must have no visible signs of wear or use and must be returned in original packaging. 

Request a Return

To initiate a return, please email your name and order number to: [email protected] 

 

If returning a damaged item, attach pictures and a description of the damage including a picture of the shipping materials if possible.

 

We will respond with return instructions along with a return address located in Toronto, Ontario, Canada.  All postage on returns is the responsibility of the customer.

 

If items received meet the above criteria, a refund will be issued through the original method of payment within 7 days. 

Shipping Fees

All shipping fees are non-refundable.  

Damaged Items

Damaged items must be reported to: [email protected] within 7 days of your your orders delivery day. A refund to the original payment method will be issued, or a replacement order will be sent.

Exceptions:

  • Discounted items are final and cannot be returned.
  • All orders from sites fulfilled by a third-party marketplace or website are subject to their rules and regulations regarding returns. 
  • All orders from a third-party marketplace or website cannot be returned through House&Canvas.  They must be returned through the third party site (Amazon, Walmart, etc).
  • Items that were purchased at a retail point of sale must be returned to the retail point of sale.
  • Product that is purchased wholesale must follow the terms of the wholesale agreement for returns or exchanges.

Lost or damaged returns are handled on a case by case basis.  It is recommended if you are sending an item back for return, make sure your carrier includes a tracking number and small amount of insurance on the package. USPS and Canada Post both offer minimum insurance to cover packages in case they get lost.