RETURNS & EXCHANGES

House&Canvas Return Policy

RETURN POLICY

We are happy to accept unopened, unused, undamaged items for a refund within 30 days of your orders delivery day. Items must have no visible signs of wear or use and must be returned in original packaging. 

Request a Return

To initiate a return, please email your name and order number to: [email protected] 

 

If returning a damaged item, attach pictures and a description of the damage including a picture of the shipping materials if possible.

 

We will respond with return instructions along with a return address located in Toronto, Ontario, Canada.  All postage on returns is the responsibility of the customer.

 

If items received meet the above criteria, a refund will be issued through the original method of payment within 7 days. 

Shipping Fees

All shipping fees are non-refundable.  

Damaged Items

Damaged items must be reported to: [email protected] within 7 days of your your orders delivery day. A refund to the original payment method will be issued, or a replacement order will be sent.

Exceptions:

  • Discounted items are final and cannot be returned.
  • All orders from sites fulfilled by a third-party marketplace or website are subject to their rules and regulations regarding returns. 
  • All orders from a third-party marketplace or website cannot be returned through House&Canvas.  They must be returned through the third party site (Amazon, Walmart, etc).
  • Items that were purchased at a retail point of sale must be returned to the retail point of sale.
  • Product that is purchased wholesale must follow the terms of the wholesale agreement for returns or exchanges.

Lost or damaged returns are handled on a case by case basis.  It is recommended if you are sending an item back for return, make sure your carrier includes a tracking number and small amount of insurance on the package. USPS and Canada Post both offer minimum insurance to cover packages in case they get lost.